Refund policy
Refund and credit policy
A public-facing explanation of how plan charges, credit purchases, and failed generation refunds are handled.
01
Failed generations
When enabled by policy, failed jobs can be refunded automatically so users only pay for successful work.
02
Credit purchases
Top-ups and purchases follow the workspace billing rules, including any coupon, tax, and refund handling configured by admin.
03
Subscriptions
Subscription changes, cancellations, and renewals follow the platform’s current billing and renewal policy.
04
Support review
Edge cases and disputed transactions can be reviewed by admin or support teams with full transaction and audit context.